How to follow up unpaid invoices without burning bridges

You need to get paid without sounding desperate. Clarity and timing matter.

6 min read · Published 2025-12-05

Overdue invoice workflow

Check balance → resend link → polite follow-up steps.

Know what's owing before you call

Check invoice status and payment history first. Maybe a part-payment landed but was not confirmed yet.

ProperTradie shows balance due on invoice detail and overdue status when due dates pass.

Customers lose emails and texts. Resend the public invoice link with bank details — from your SMS app, not automated blast SMS.

A short, factual message works: amount, due date, BSB and reference.

Download ProperTradie from the App Store and start with a 14-day free trial. 20 ProperCredits included when your company first signs up.

Phone call after a polite reminder. For commercial clients, accounts payable often needs a PO or approval — ask what is missing.

This is general information only, not legal advice on debt collection.

Download ProperTradie from the App Store and try it on your next job.

Customer approved

SMS verified · terms accepted

Payment tracked

Know what is still owing